1. Who We Are
Petcarely (“Petcarely”, “we”, “our”, or “us”) provides a cloud-based platform that helps pet parents manage veterinary records, receive reminders, and chat with an AI pet assistant. This Privacy Policy explains how we collect, use, store, and protect your information when you visit petcarely.app or use any of our applications, APIs, or related services (collectively, the “Services”).
Peta Bytes, Inc.
2. Scope
- Applies to anyone who visits our site or uses our SaaS platform, worldwide.
- Does not cover third-party websites or services we don’t own or control.
3. Information We Collect
- Account Data – name, email, password, billing country.
- Pet Profiles – pet’s name, species, vaccination dates, medical notes.
- Payment Data – we dont store on our server (handled by Stripe).
- Cookies & Similar Tech – session cookies, analytics tags.
4. How We Use Your Information
- Provide, secure, and maintain the Services.
- Send vaccination/SMS reminders and transactional emails.
- Improve AI answers and product features (anonymised or aggregated).
- Process payments and manage subscriptions via Stripe.
- Comply with legal obligations, prevent fraud, enforce our Terms.
5. Sharing & Disclosure
We never sell or rent your personal information. We only share with:
- Stripe, Inc. – payment processing & fraud prevention.
- Cloud Providers – secure hosting & backups (AWS/GCP).
- Communication Vendors – email & SMS delivery (Twilio/Brevo).
- Analytics – privacy-first site metrics (IP anonymised).
- Legal authorities – only when required by law.
6. International Transfers
We are headquartered in the United States and use global cloud providers. For EU/EEA users, data may be processed outside the EEA under Standard Contractual Clauses, adequacy decisions, and supplemental security measures (encryption, access controls).
7. Security Measures
- AES-256 encryption at rest, TLS 1.2+ in transit.
- Zero-trust network architecture and role-based access controls.
- Routine penetration testing and 24/7 intrusion monitoring.
- Stripe handles all raw card data (PCI-DSS Level 1).
8. Data Retention
- Account & Pet Data – while account is active + 90 days.
- Payment Records – 7 years (tax & accounting laws).
- Server Logs – 30 days, then aggregated or deleted.
- AI Chat Transcripts – 12 months, then anonymised.
9. Your Rights
You may have the right to access, correct, delete, port, or restrict your data, and to object to certain processing. E-mail hello@petcarely.app; we respond within 30 days.
10. Children’s Privacy
Petcarely is not directed to children under 16, and we do not knowingly collect their personal data. If you believe we have, please contact us for deletion.
11. Cookies & Tracking
We use only essential session cookies and privacy-preserving analytics. Do Not Track signals are respected.
12. Third-Party Links
Our site may link to vet clinics, shelters, or partner blogs. Their privacy practices are not covered by this Policy.
13. Changes to This Policy
We’ll post any updates here and, if significant, notify you by e-mail or in-app banner at least 7 days before they take effect. Continued use of the Services after the effective date means you accept the revised Policy.
14. Contact Us
Petcarely Privacy Team
hello@petcarely.app
or through our contact us form.